Return & Refund Policy

Last updated: May 2026

⚠️ Important — Perishable Goods

As Kaaveri Desi deals exclusively in food and perishable products (ghee, pickles, jaggery, honey, spices), we do not accept returns on products once delivered, unless the product is damaged, defective, or materially different from what was ordered.

1. Eligible Refund/Replacement Scenarios

You may request a refund or replacement in the following cases:

  • Damaged in Transit: Product arrived broken, leaked, or physically damaged due to shipping.
  • Wrong Product: You received a product different from what was ordered.
  • Quality Issue: Product received is clearly expired, spoiled, or has a manufacturing defect.
  • Missing Items: One or more items from your order were not delivered.

2. How to File a Claim

1

Report within 24 hours of delivery by emailing support@kaaveridesi.com with your order number.

2

Attach clear photographs of the damaged/defective product and the shipping package.

3

Our team will review your claim within 48 hours and offer a replacement or full refund.

3. Refund Processing

  • Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days after approval.
  • COD Orders: Refund will be processed via bank transfer (NEFT/UPI). You will be asked to share your bank or UPI details.

4. Non-Refundable Scenarios

  • Change of mind after delivery.
  • Products opened, partially consumed, or tampered with (unless defective).
  • Incorrect address provided by the customer leading to delivery failure.
  • Delay in reporting damage beyond the 24-hour window.

5. Order Cancellation

Orders can be cancelled within 2 hours of placing them, provided they have not already been dispatched. To cancel, contact us immediately at support@kaaveridesi.com with your order number. Once dispatched, cancellation is not possible.

Need help with a return or refund?

Email us at support@kaaveridesi.com — we respond within 24 hours.